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Hoisting Machinery
Mining Machinery
Excavators
Loaders
Road Machinery
Piling Machinery
Non-Excavation Machinery
Concrete Machinery
Special Vehicle
Aerial Working Equipment
Sanitation Machinery
Fire-fighting Machinery
Tunnel Machinery
Resource Exploration Machinery
Port Machinery
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Satisfaction Survey
Providing our customers with timely and effective integrated services in sales, maintenance, and spare parts, and comprehensive technical support.
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Satisfaction Survey
Dear XCMG Customers:
Hello! We sincerely thank you for choosing and using XCMG products and sincerely invite you to participate in the customer satisfaction survey of XCMG group and complete the "customer satisfaction questionnaire of XCMG group". You can also visit the website of XCMG group (
www.opinform.com
) and click "customer satisfaction survey" to fill in the questionnaire and submit it for us to provide you with better products and services after receiving your reply. At the same time, your questionnaire will participate in the annual public lucky draw held by XCMG group. The prize settings are as follows:
1 first prize,prize worth
10,000 yuan
2 second prizes,prize worth
5,000 yuan
10 third prizes,prize worth
1,000 yuan
*
Product name:
-Please Select-
Wheel crane
Loader
Excavator
Road roller
Truck with crane
Heavy truck
Land leveller
Loader-digger
Concrete mixer
Concrete mixing plant
Concrete pump truck
Chassis of concrete mixer
Horizontal directional drilling
Crawler crane
Forklift
Vehicle-mounted mobile elevating work platform
Bulldozer
Tower crane
Rotary drilling rig
Paver
Sanitation product
Fire fighting truck
Trailer pump / Vehicle mounted pump
Pavement milling machine
Dumper
Other
*
Product model:
*
Nameplate No.:
*
Purchase date:
Personal Information:
*
Company name:
Zip code:
*
Country or region:
-Please Select-
The cook islands
French Polynesia
Australia
Papua New Guinea
Pakistan
North Korea
East timor
The Philippines
Fiji
South Korea
In Cambodia,
Laos
The maldives
Malaysia
Marshall islands
Bangladesh
Myanmar
Nauru
Nepal
Japan
Samoa
Sri Lanka
Solomon islands
Thailand
Tonga
Vanuatu
Virgin islands
Brunei
Singapore
New caledonia
New Zealand
India
Indonesia
Vietnam
Palau
Diego Garcia
Argentina
Barbados
The Bahamas
Paraguay
panama
Brazil
Bolivia
Dominican republic
Dominic
Ecuador
French Guiana
Colombia
Costa rica
Cuba
Guyana
Peru
Mexico
Nicaragua
El Salvador
Suriname
Trinidad and Tobago
Guatemala
Venezuela
Uruguay
Jamaica
Chile
Albania
The Irish
Bulgaria
Belgium
Iceland
Poland
Bosnia and herzegovina
The Danish
Germany
The French
Finland
In the Netherlands,
Croatia
Latvia
Lithuania
Romania
Macedonia
Monaco
The Norwegian
Portugal
The Swedish
The Swiss
Serbia
Cyprus
Slovakia
Turkey
Spain
The Greek
In Hungary,
The British
Estonia
Austria
St. Martin's
Montenegro
Italy
Russian
Belarus
Moldova
Armenia
Azerbaijan
Tajikistan
Kyrgyzstan
Kazakhstan
Uzbekistan
Canada
U.S.A
Moroccan
Tunisia
Algeria
Egypt
Libya
Angola
Benin
Botswana
Burkina faso
Burundi
Equatorial guinea
Togo
Eritrea
The Gambia
Republic of the Congo
Djibouti
Guinea
Ghana
Gabon
Zimbabwe
Cameroon
The comoros
The ivory coast
Kenya
lesotho
Liberia
Rwanda
Madagascar
Malawi
Mali
Mauritius
Mauritania
Mozambique
Namibia
South Africa
South Sudan
Niger
Nigeria
Sierra leone
Senegal
The seychelles
Sudan
somalia
In Tanzania,
Uganda,
In Zambia,
Chad
Central African republic
Guinea-bissau
Cape Verde,
*
Name:
*
Age group:
-Please Select-
Under 30
30-39
40-49
50 and above
*
Tel:
Add.:
*
Time since purchase:
-Please Select-
Within one month
1-3 months
3-6 months
6-12 months
more than 1 year
*
Post:
-Please Select-
Purchaser
the purchaser and driver
driver
the others
Satisfaction Survey
1.How many points do rate for the overall image of XCMG as far as integrated product, service and price factor are concerned?
*
(Single election)
10(Very good)
9
8
7
6
5
4
3
2
1(Very poor)
2.In your mind, are the advantages (performance, reliability, price, etc.) of XCMG products outstanding?
*
(Single election)
10(Very good)
9
8
7
6
5
4
3
2
1(Very poor)
3.Compared with products of other brands, what is your overall expectation for XCMG products?
*
(Single election)
10(Very good)
9
8
7
6
5
4
3
2
1(Very poor)
4. Are you satisfied with XCMG's marketing policy?
*
(Single election)
10(Very satisfied)
9
8
7
6
5
4
3
2
1(Very dissatisfied)
5.Are you satisfied with the explanation given by our sales staff?
*
(Single election)
10(Very satisfied)
9
8
7
6
5
4
3
2
1(Very dissatisfied)
6.Are you satisfied with the delivery service of XCMG products (including inspection of goods and technical guidance)?
*
(Single election)
10(Very satisfied)
9
8
7
6
5
4
3
2
1 (Very dissatisfied)
7.Is the repair service of XCMG timely after product fault?
*
(Single election)
10(Very timely)
9
8
7
6
5
4
3
2
1 (Very late)
8. What do you think of the fault handling skills of XCMG’s technical service personnel?
*
(Single election)
10(Very good)
9
8
7
6
5
4
3
2
1(Very poor)
9.Do you think XCMG’s supply of spare parts is timely?
*
(Single election)
10(Very timely)
9
8
7
6
5
4
3
2
1(Not timely)
10. Are you satisfied with the quality of spare parts provided by XCMG?
*
(Single election)
10(Very satisfied)
9
8
7
6
5
4
3
2
1(Very dissatisfied)
11.After using XCMG products, what do you think of the operating comfort (vibration, noise, etc.)?
*
(Single election)
10 (Very good)
9
8
7
6
5
4
3
2
1(Very poor)
12.After using XCMG products, do you think XCMG products can meet the requirements of working conditions?
*
(Single election)
10(Very good)
9
8
7
6
5
4
3
2
1(Very poor)
13.What do you think of the appearance quality of XCMG products?
*
(Single election)
10 (Very good)
9
8
7
6
5
4
3
2
1 (Very poor)
14.Do the XCMG products you use often break down?
*
(Single election)
10 (Fault-free)
9
8
7
6
5
4
3
2
1 (Frequent fault)
15.Do you think the maintenance of XCMG products is convenient?
*
(Single election)
10(Very convenient)
9
8
7
6
5
4
3
2
1(Very inconvenient)
16.Compared with other brands, what do you think about the fuel consumption of XCMG products?
*
(Single election)
10 (Low oil consumption)
9
8
7
6
5
4
3
2
1 (High oil consumption)
17.What do you think of the safety performance of XCMG products?
*
(Single election)
10 (Very good)
9
8
7
6
5
4
3
2
1 (Very poor)
18. Do you think the price of XCMG products is appropriate relative to the quality?
*
(Single election)
10(Very appropriate)
9
8
7
6
5
4
3
2
1(Very inappropriate)
19. How likely are you to choose XCMG products when you buy products again?
*
(Single election)
10(Very likely)
9
8
7
6
5
4
3
2
1(Small possibility)
Your other comments or Suggestions
Thank you again for your valuable comments and suggestions! I wish you all the best!
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